FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
Not applicable
Article Id 196744
Article
DescriptionErrors when performing operations on Bayesian database.
Components
  • FortiMail 2.0
Steps or Commands

Issue

When attempting to Train, Backup, Restore or Reset a Bayesian database, the following error message may appear:

"alert:Bayesian database operation error, Please retry"

Attempting to repair the Bayesian database may result in the following error message:

“Failed to repair Bayesian DB”

Solution

If this is a first time installation of FortiMail, and the Bayesian database feature has never been used so far, a format of the hard disk is required, with the commands show below.

Note: This will erase any log files or quarantined emails that may be on the disk.

execute formatmail
execute formatlog

If the Bayesian database had already been imported and/or was working fine, and these error messages now appear, contact Fortinet technical support for further assistance.