Troubleshooting PCMCIA modems

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Description	Troubleshooting PCMCIA wireless modem cards.
Components	FortiGate-60B FortiWiFi-60B
Steps or Commands	If you have any problems when using a 3G wireless modem with your FortiGate or FortiWiFi-60B, use these steps to determine and correct the issue. Installing the Card Note: Before beginning, ensure you have the following information on hand from your ISP: ISP name Phone number User ID Password AT commands if required by your ISP Ensure the FortiGate or FortiWiFi-60B is powered off before installing. Insert the 3G card in the slot, and power on the 60B. Before making connection to ISP, type following command diag sys modem – check modem status diagnose sys modem cmd pcmcia-wireless at - return OK if driver works diagnose sys modem cmd pcmcia-wireless at+csq - signal quality Refer to http://www.anotherurl.com/library/at_test.htm for details of the at+csq command. If the at-cmd returns "OK" and the signal quality is good, you can continue configuring the modem. For details see the Knowledge Base article Configuring a wireless 3G modem. Troubleshooting Standalone Mode Once configured, if the modem does not work properly, and the diagnose sys modem cmd pcmcia-wireless at command returns OK and the signal quality is good, double check the phone number, user name and password required by ISP. Some ISPs may not require a password. If it still does not work, type following command and send the information to Fortinet Technical Support to collect the debug information: diagnose debug application ppp 255 diag debug app modemd 255

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