FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
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Article Id 196788
Article

This indicates rejection due to lack of relay permission.

  • For incoming connections, relay will be allowed automatically unless explicitly rejected through the access control list.
  • For outgoing connections, relay will be allowed only if explicitly granted by authentication or by the access control list. If authentication is required, verify that the SMTP client is configured to authenticate.

If you receive a "5.7.1" error message that does not mention relay access, and sender reputation or MSISDN reputation is enabled, verify that the SMTP client has not exceeded the reputation score threshold for rejection.