Technical Note : Conditions to enable quarantine report on a FortiMail

[#1]

Description

This article concerns the configuration of a quarantine report.

Scope

FortiMail quarantine report

Solution

When sending a quarantine report to an email recipient, the FortiMail checks the recipients in the recipient-based policy list from top to bottom and takes the action defined in the action profile used by the recipient's first policy.

For example, if recipient john@acme.com has two policies:

1. The first policy uses a non-scanning antispam profile for sender pattern *@acme.com

2. The second policy uses a more strict antispam profile for all other senders (sender pattern *@*)

If you do not enable the Send a quarantine report option for the first policy while enabling the option for the second policy, john@acme.com will NOT get quarantine reports because the FortiMail takes actions according to the action profile used in the first matching policy.

Therefore, if the recipient has more than one policy, you MUST use the same antispam action profile to avoid the above problem.