Technical Note : Web Recovery Solution to restore firmware of a TalkSwitch IP phone

[pchampagne]

Description

This procedure describes how to restore the firmware of a TalkSwitch TS-9112i, TS-9133i, TS-9143i or TS-480i IP phone. This is required if the firmware of the IP phone becomes corrupt and it enters Web Recovery mode. In this case, Web Recovery will appear on the display along with the IP address of the phone.

Scope

TalkSwitch TS-9112i, TS-9133i, TS-9143i or TS-480i IP phone.

Solution

Installing files.

1. Download and install TFTPD32 or TFTPD64 using the default setting (Windows XP & Vista are typically 32bit & Windows 7, 64bit):

Windows 32 bit: http://tftpd32.jounin.net/download/Tftpd32-4.00-setup.exe
Windows 64 bit: http://tftpd32.jounin.net/download/Tftpd64-4.00-setup.exe

2. Download the appropriate file for your IP phone and save it onto your desktop.

3. Extract the TalkSwitch IP phone files into a new folder. Remember the location.

9112i: http://autoupdate.fortivoice.com/support/IPPhones/9112i_FC-000058-01 13_sr_1.4.2.3_0710.zip

9133i: http://autoupdate.fortivoice.com/support/IPPhones/9133i_FC-000046-01-13_sr_1.4.2.3_0710.zip

9143i: http://autoupdate.fortivoice.com/support/IPPhones/9143i_FC-001092-06-REV00_sr_2.6.0.66_1005.zip

480i: http://autoupdate.fortivoice.com/support/IPPhones/480i_FC-000032-01-13_sr_1.4.3_0710.zip

Checking the subnet of the computer

Make sure that your computer is on the same subnet as the IP address that appears on the IP phone. Typically, the phone will display an IP address of 192.168.0.50. If your PC is already using the 192.168.0.x range, proceed to the section Configuring the TFTP server . If not, follow the instructions below:

1. Choose Start > Control Panel > Network Connections.

2. Right-click on the network adapter and select Properties. If you have more than one network adapter and are unsure as to which one to select, please contact your IT specialist for assistance.

3. Under the General tab, scroll down to Internet Protocol (TCP/IP).

4. Highlight it and click Properties.

5. If the option Use the following IP address has been selected:
a) Take note of the existing information.
b) Enter the new IP address. The Subnet mask and Default gateway are not required.
c) Click OK twice to exit.

6. If the option Obtain an IP address automatically has been selected:
a) Select Use the following IP address.
b) Enter the new IP address. The Subnet mask and Default gateway are not required.
c) Click OK twice to exit.

Downloading the firmware.

1. Open the TFTPD program using the desktop shortcut.

2. Click browse and select the directory in which the TalkSwitch IP phone files were extracted.

3. Note the IP address in the Server Interface field. This is the IP address of your PC and will need to be entered into the web interface of the phone.

4. Open a web browser and in the address bar enter the IP address that is displayed on the IP phone.

5. In the Filename field, and depending upon the phone that is being updated enter one of the following: 480i.st, 9133i.st, 9143i.st or 9112i.st.

6. In the TFTP Server IP field, enter the IP address of the PC that is running the TFTP server.

7. Click Download Firmware. The message 'Downloading Firmware' should be displayed. Please wait.

8. If you receive an error, disable Windows Firewall from Start > Control Panel > Security Center and try again.

9. Upon completion, you should see Firmware Download Successful. Phone will now launch application. At this point, the phone will reboot and be ready for use.