DescriptionUnable to import the controller license file; Issues in importing the license file to the controller. It gives an error from the GUI that "one field is incorrect" against the browse option.
ScopeKB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: Controller
RELATED SOFTWARE VERSIONS: N/A
KEYWORDS: controller, FTP server, CLI
SolutionSTEPS TAKEN FOR TROUBLESHOOTING:
| STEP 1 : | Check if the license file is saved in the .lic format |
| STEP 2 : | Try
uploading the license from the GUI: Go to "Maintenance" >>
"Licensing" >> "Import License" Select "Controller Type" as
"Active" >> Select the License File >> Click on "Import
License" button to start the Import Process. |
| STEP 3: | If the import is still not successful, try using a different browser and check if you are able to upload the license. |
| STEP 4 : | Try importing the license via CLI using an FTP server. |
| | meru#config terminal meru(config)#license ftp://username:password@x.x.x.x/filename.lic active
where x.x.x.x is the ip address of the FTP server. |
| STEP 5: | Verify
the date of issuance of the license and check the date set in the
controller and make sure that the date of issuance is ahead or the same
date as that of the controller's date. If the date is not set correctly
try updating the date of the controller by using the syntax #calendar
set |
| | Meru# calendar set <MM/DD/YYYY> <hh:mm:ss>
After executing the command it will give the message as
This command requires a controller reboot. Do you want to Proceed [yes/no]
Say "yes".
This will help you in updating the time in the controller. Try
importing the license file again to the controller. This should fix the
issue. Once after importing the license successfully verify the license
file under the View License option. |
| RESOLUTION : | Verify
the license file format, Try with different browser, try importing the
license via FTP from CLI, check the date set in the controller is
correct. These should help you in uploading the license file. |
