Meru Technical Note - Is it possible to disable guest account expiry notifications from IDM?

[nsamuel]

Description

Is it possible to disable guest account expiry notifications from IDM?

Scope

KB ARTICLE TYPE: Configuration

RELATED PRODUCTS: IDM

RELATED SOFTWARE VERSIONS: 13.2.x

KEYWORDS: IDM, SMS

Solution

To disable guest account expiry notification emails from IDM, navigate to:

- Network Access policy -> Authorization profiles -> select the profile and go to Notifications settings tab

- Uncheck the option for Email corresponding to expiry.

Note: When unchecked, both the expiry notification emails that are sent to the Sponsor and the Guest will not be sent anymore.

When checked, both the Sponsor and Guest will receive the notification email about the account expiry, however the email sent to the Sponsor will have a link to the sponsor portal and the Email template remains the same.

There is no provision to have different templates for Guest and Sponsor and we cannot disable the account expiry email notification for Guest or Sponsor alone.