Meru Technical Note - How to collect support logs on IDM ?

[nsamuel]

Description
How to collect support logs on IDM ?
Scope
KB Article Type: Configuration

Related Products: IDM

Related Software Versions: 11,12.6,13.2,13.6

Keywords : support logs, IDM logs

Solution

To troubleshoot IDM issues it is always recommend to add support log bundle to the ticket.

To collect support logs:

Select > reports and Logs > System Logs> Log settings> change the Logging Levels to Errors, Notices, Info and Debug on all fields and click SAVE . Try to re-create the issue and browse to support logs tab and select : Download Support Log bundle .

Note: Change the logging levels back to default (Errors and Notices only)