Windows client can not connect via smart connect. IDM showing error for window client “MS-CHAP-Error="E691 R=1".
KB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: IDM, Windows
RELATED SOFTWARE VERSIONS: IDM ver 13.10
KEYWORDS: Smartconnect, AD, authentication
Resolution/Work Around:
- It appears that after upgrade the IDM server is no longer joined to the AD domain. This is required for Windows client 802.1x connections authenticating against an AD Server.
- A workaround is to edit the AD server in IDM box Admin > Network Access Policy > Authentication Policy.
- Go through the wizard, you will see a screen confirming whether or not IDM is joined to the domain, click 'join the domain' and provide the AD credentials.
- Once IDM is joined to the AD Domain, Windows authentications will again work.
Afftected Client:
- Window’s client
- IOS no issue
Next step:
- It will be address in the next release
- Bug#40929 shows as fix
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