DescriptionIAS / ADS session timeout values not having an effect on the clients when using Captive Portal; Session timeout values configured in ADS for individuals or a group of users connecting using Captive Portal do not seem to have any effect on limiting the clients as per the ADS configuration.
ScopeKB ARTICLE TYPE:
Troubleshooting
RELATED PRODUCTS:
N/A
RELATED
SOFTWARE VERSIONS: 3.6,
3.4.2-135/140
KEYWORDS: IAS/ADS, captive
portal
SolutionSTEPS TAKEN FOR
TROUBLESHOOTING:
STEP 1: Verify configured values in ADS for relevant
users.
STEP 2:
Attempt to connect one of these users to Captive Portal to see if the
ADS configured values have any effect on the
clients.
STEP 3: In
the controller GUI, click on “Configuration”
>> Security (Captive Portal) >> select
profile >> click
settings.
STEP 4: In
the Captive Portal Session Timeout field, set non-zero value which is
less than the value configured in
ADS.
STEP 5: In the
Captive Portal Activity Timeout field, set non-zero value which is less
than the value configured in
ADS.
RESOLUTION:
Setting non-zero values in Captive Portal Session and Activity timeout
fields. A value of zero would result in no timeouts being
implemented.
ROOT CAUSE: A value of zero in the Portal Session and
Activity timeout fields.
