Wireless Controller
Dedicated Wi-Fi control and management for high density and mobility
nsamuel
Staff
Staff
Article Id 193911
Description

Clients are not able to view a particular ESSID, when connecting in a particular area. They can connect to other ESSIDs without any problems.


Scope

 KB ARTICLE TYPE: Troubleshooting

RELATED PRODUCTS:  AP

RELATED SOFTWARE VERSIONS: N/A

KEYWORDS: ESSID, AP300, Vcell


Solution
STEPS TAKEN FOR TROUBLESHOOTING:

STEP 1:

Verify LED status on the AP in question, LEDs should be green and one blue.

STEP 2:

Validate if the AP is broadcasting the ESSID. In the GUI, go to Configuration >> Devices (APs) >> Select AP >> click Settings >> click ESS-AP tab

STEP 3:

If AP is not broadcasting the ESSID, click on the ADD button, select ESSID from the drop-down box, click OK.

STEP 4:

For AP 300 please check the Vcell setting on AP and essid and it should be same

RESOLUTION :

Added the ESSID on this AP allowing the clients in this area to view and connect to it.

ROOT CAUSE:

The AP in question was not broadcasting this particular ESSID.



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