DescriptionAP300 stop broadcasting the ssid.
ScopeKB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: AP300
RELATED SOFTWARE VERSIONS: 3.4.2
KEYWORDS: AP300, BSSID
SolutionAP300's will stop
Broadcasting the SSID randomly. This issue was seen in early 3.4.2 codes
and not seen on later
codes.
STEPS TAKEN FOR
TROUBLESHOOTING:
STEP 1: | Reported issue was stations were dropping off from the
wireless
network. |
STEP 2: | When scanning
the wireless SSID using wireless network Analyzer found the BSSID
disappearing for few seconds and then gets
back. |
STEP 3: | Using wireless
sniffer confirmed that the AP300 stops beaconing at some point of
time. |
STEP 4: | Stopped the
Rogue-AP detection/mitigation mechanism on the controller and rebooted
the AP's. After that the issue is not
seen. |
RESOLUTION: | Capturing the
wireless sniff found that the AP300 was not beconing at some point of
time, disabling the Rogue-AP detection and mitigation mechanism
-rebooting the AP's was the resolution for this
issue. |
ROOT CAUSE: | This was due to
the software beacon that was reset and waited for it to sync up with
the hardware beacon count. At this point of time where the software
beacon count has to catch up with the hardware count the AP didnt
broadcast. Once the count syncs up the AP starts
broadcasting. (This
issue is been fixed in later release, this is one of the troubleshooting
that needs to be
checked). |
