The winmail.dat file is used to preserve Rich Text formatting. Microsoft Outlook uses it when sending a Rich Text-formatted message. During transport, the content of the message may be changed, preventing the receiving client from being able to read the formatting instructions. In other cases, the receiving client does not use or recognize the winmail.dat file.
If the email is received from an external sender you can ask the sender to re-send the message in plain text format.
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