DescriptionLogout button is not working on the Guest portal.
ScopeKB
ARTICLE TYPE: TroubleshootingRELATED
PRODUCTS:
IDM
RELATED SOFTWARE VERSIONS:
12.6 13.2
KEYWORDS: upgrade, IDM,
logout buttonSolutionCOA configuration
should be checked under radius client on
IDM.
Issue Description: Sometimes
Logout button does not seem to have effect on the system. The
user clicks the Logout button and gets the confirmation that log out is
successful but on bringing up another window the session is still active
and user can continue browsing.
Solution is to Log
on to IDM Web GUI and Click on Devices->
Select
your Meru controller -> put a check mark on COA (Change of
Authorization).
Now the session can be
successfully terminated using logout button on the guest
portal.
