SmartConnect Download Page does not get displayed when using Cisco WLC
Normally, the sequence of events is as follows:
1. Customer browses to a website after wireless association to an ESSID / clicks on an indication that states more authentication is pending for network access.
2. An automatic redirection is sent to (in this case) IDM's Captive Portal login page.
3. The browser sends an HTTPS GET to display the login page.
4. The guest user enters his username and password.
5. He gets directed to (if configured) a "Accept Terms and Conditions" page.
6. After agreeing to these, he gets redirected to the SmartConnect Download page.
7. Upon download of this applet, the secure SSID gets installed on the client and a connection is automatically made for that SSID for secured, full access.
With Cisco WLC, step 6. does not get triggered and instead, the customer gets redirected to the originally browsed URL to gain L3 network access (as per configuration).
KB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: Identity Manager, System Director (Captive Portal), Cisco WLC (v7.x)
RELATED SOFTWARE VERSIONS: 12.6, 13.2, 13.6
KEYWORDS: captive portal, redirect, smart-connect
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