Description
Solution
This article addresses the issue of motion detection on FortiCamera FCM-AP214B not working when the device type configure as VIP and where the camera is not on the same network as the FortiRecorder.
Solution
The motion detection is performed by the FortiCamera itself and it sends the video clips back to the FortiRecorder using FTP protocol.
Ensure that the FortiRecorder side firewall has an FTP port opened in order to allow the FortiCamera to send the motion detection clips. The following network diagram illustrates the set up.
The following steps show how to configure motion detection on VIP setting.
1) Go to System > Configuration > Options.
2) Change the 'Host name' under 'Public Access' to the public IP of the FortiRecorder (this is required to let the FortiCamera know where to upload the video clips) and click 'Apply' to save the changes.
3) Add the FortiCamera in the FortiRecorder under Camera > Configuration.
4) Provide name, camera model and select 'VIP' for address mode. Provide the Public IP of the remote FortiCamera.
5) Select the Profile and under Detection click on '+' on the Monitor Windows.
6) Change the value of the 'Sensitivity' to 100 and click 'Create'.
7) The settings will be pushed to the FortiCamera and there is a progress indicator under 'Status'.
Refer to the event log under Monitor > Log Viewer to check if there is any issue during the application of the setting to the FortiCamera. Once successful, the motion detection will be activated by having any motion in front of the camera.
Ensure that the FortiRecorder side firewall has an FTP port opened in order to allow the FortiCamera to send the motion detection clips. The following network diagram illustrates the set up.
The following steps show how to configure motion detection on VIP setting.
1) Go to System > Configuration > Options.
2) Change the 'Host name' under 'Public Access' to the public IP of the FortiRecorder (this is required to let the FortiCamera know where to upload the video clips) and click 'Apply' to save the changes.
3) Add the FortiCamera in the FortiRecorder under Camera > Configuration.
4) Provide name, camera model and select 'VIP' for address mode. Provide the Public IP of the remote FortiCamera.
5) Select the Profile and under Detection click on '+' on the Monitor Windows.
6) Change the value of the 'Sensitivity' to 100 and click 'Create'.
7) The settings will be pushed to the FortiCamera and there is a progress indicator under 'Status'.
Refer to the event log under Monitor > Log Viewer to check if there is any issue during the application of the setting to the FortiCamera. Once successful, the motion detection will be activated by having any motion in front of the camera.
