FortiVoice
FortiVoice delivers integrated calling, conferencing, chat and fax.
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Staff
Staff
Article Id 194841
Description
The Direct Line Access feature allows a client to make outbound calls without dialing a 9 before the actual phone number.

Solution
This feature can be enabled from the management software:
  • Go to Local Extensions/Fax page.
  • Select the extension and click on Additional settings.
  • Put a check mark on Use Direct Line Access.
  • Select the Hunt group which the call will be using to make the outbound call.
  • Ensure that User Privilege is set to use that specific Hunt Group.
  • If not, it can be configured under User Privilege on the page Outgoing Access.
  • Select the hunt group number(s) and make sure to File/Save.

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