Wireless Controller
Dedicated Wi-Fi control and management for high density and mobility
fmerin_FTNT
Staff
Staff
Article Id 193154
Description
When troubleshooting Meru controller and AP issues with Fortinet Support, it is helpful to submit the system diagnostics file for further analysis. This article describes how to gather the Meru system diagnostics.

Solution
The operation of gathering system diagnostics on the Meru controller could take a long time in a large network with multiple AP devices. It is recommended this option be used at a non-critical time or during a maintenance window, if possible.

Via Meru Controller Web UI

1. Go to the Maintenance > Diagnostics page
2. Select System Diagnostics and click on Collect Diagnostics
3. Save the diagnostics file as a tar.gz file to disk

Via CLI commands on the Meru controller CLI


Enter the following command to start gathering system diagnostics regarding controller and AP devices:
# diagnostics

Once the diagnostics command has completed, use copy ftp, copy tftp, or copy scp command, for example:
# copy <diagnostics-filename.tar.gz> ftp://username:password@x.x.x.x

Sample Output
wlan-controller(15)# diagnosticsGathering system diagnostics files started. Please wait .....
Diagnostics file=/opt/wlan/images/meru-system-diagnostics.wlan-controller.2016-08-31.18-24-23.tar will be created....Num of file=0
Getting process information ...
Getting system log information ...
Getting crash logs ...
Getting kernel information ...
Getting network information ...
Getting software information ...
Getting version information ...
Getting disk information ...
Getting Fortinet data ...
Getting high availability information ...
Getting nplus1 availability information ...
Getting AP log information ...
Getting AP 1 info ...
Getting bash command information ...
Getting configuration information ...
Data gathering phase complete
Making tar and zip for collected log files ...

images/meru-system-diagnostics.wlan-controller.2016-08-31.18-24-23.tar.gz created

Use the ftp/tftp/scp option of the cli command to move this file off the machine
images/meru-system-diagnostics.wlan-controller.2016-08-31.18-24-23.tar.gz

Gathering system diagnostics files completed

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