Created on 10-17-2016 07:02 AM Edited on 03-23-2022 12:38 PM By Anonymous
Description
What causes it? Caused by sudden memory increase to max level, which forces a restart of phReportMaster. This memory increase is caused by too many rpt files under a ‘new’ directories in /data/eventdb/CUSTOMER_*/report/*/new
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Workaround:
Look into the following directories to see if there are many files
/data/eventdb/CUSTOMER_xxxx/report/i[300,3600,900]/new
Remove all .rpt files
find /data/eventdb/CUSTOMER_*/report/*/new –name "*.rpt" -print | xargs rm –f
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Bug # 12748 has been filed and will be addressed in 5.1.1.
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