Created on 11-17-2016 09:07 AM Edited on 12-17-2021 07:10 AM By Anonymous
Description
Solution
- Log in to the Support Portal, go to Account Administration > Manage User and click the Add User icon.
- Enter the Partner name as the user name, their telephone number and the Partner email account.
- Select the permissions to be given to the Partner and choose whether they should have full or limited access.
- Select 'Save' to create the sub user.
A message will be sent to the Partner email instructing them to set the password on the sub user account.
- The Partner should log in to the Partner Portal, go to the Support page and then Account Administration > Manage Account > Connect Account.
- In the Connect Registered Account page, enter the Partner email and the password that was set (following the instructions that had been received).
Select 'Connect' to create the connection between the Partner and the End Customer accounts.
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