- Forums
- Knowledge Base
- Customer Service
- FortiGate
- FortiClient
- FortiAP
- FortiAnalyzer
- FortiADC
- FortiAuthenticator
- FortiBridge
- FortiCache
- FortiCarrier
- FortiCASB
- FortiConnect
- FortiConverter
- FortiCNP
- FortiDAST
- FortiDDoS
- FortiDB
- FortiDNS
- FortiDeceptor
- FortiDevSec
- FortiDirector
- FortiEDR
- FortiExtender
- FortiGate Cloud
- FortiGuard
- FortiHypervisor
- FortiInsight
- FortiIsolator
- FortiMail
- FortiManager
- FortiMonitor
- FortiNAC
- FortiNAC-F
- FortiNDR (on-premise)
- FortiNDRCloud
- FortiPAM
- FortiPortal
- FortiProxy
- FortiRecon
- FortiRecorder
- FortiSandbox
- FortiSASE
- FortiScan
- FortiSIEM
- FortiSOAR
- FortiSwitch
- FortiTester
- FortiToken
- FortiVoice
- FortiWAN
- FortiWeb
- Wireless Controller
- RMA Information and Announcements
- FortiCloud Products
- ZTNA
- 4D Documents
- Customer Service
- Community Groups
- Blogs
FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
- Fortinet Community
- Knowledge Base
- FortiMail
- Technical Note: Tips for properly analyzing disk i...
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Purpose
Scope
- All FortiMail devices
- Keywords: smart , S.M.A.R.T, disk, hard drive, hard disk, attributes
Expectations, Requirements
Fortinet RMA service should be made aware of the "ATA Error Count:" even if the SMART analysis passed inspection
Troubleshooting
When a FortiMail fails or becomes unresponsive, note the time and date of the event and run the command diagnose system disk errors
It might be a hardware issue and therefore you will need to create an RMA ticket if the command result shows "The SMART overall-health self-assessment test result: PASSED" and no flags on "WHEN_FAILED", check if the "ATA Error Count: " for recent errors
<Sample output>
FE00000000000001 # diagnose system disk errors
System Time: 2017-04-18 21:56:58 PDT (Uptime: 0d 0h 13m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART Error Log Version: 1
ATA Error Count: 24186 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 24186 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 78 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 78 77 d7 28 40 00 00:09:03.269 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 00 00:09:03.269 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:09:03.268 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 00:09:03.268 IDENTIFY DEVICE
ef 03 45 00 00 00 a0 00 00:09:03.268 SET FEATURES [Set transfer mode]
Error 24185 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 70 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 70 77 d7 28 40 00 00:09:00.253 READ FPDMA QUEUED
60 08 68 8f 18 26 40 00 00:09:00.244 READ FPDMA QUEUED
60 08 60 67 19 e6 40 00 00:09:00.243 READ FPDMA QUEUED
60 08 58 5f 19 e6 40 00 00:09:00.243 READ FPDMA QUEUED
60 18 50 e7 19 26 40 00 00:09:00.240 READ FPDMA QUEUED
Error 24184 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 a0 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 a0 77 d7 28 40 00 00:08:56.943 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 00 00:08:56.943 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:08:56.943 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 00:08:56.942 IDENTIFY DEVICE
ef 03 45 00 00 00 a0 00 00:08:56.942 SET FEATURES [Set transfer mode]
Error 24183 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 98 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 98 77 d7 28 40 00 00:08:53.925 READ FPDMA QUEUED
60 08 90 e7 18 92 40 00 00:08:53.920 READ FPDMA QUEUED
60 08 88 c7 19 92 40 00 00:08:53.915 READ FPDMA QUEUED
60 08 80 b7 18 92 40 00 00:08:53.906 READ FPDMA QUEUED
60 08 78 27 19 92 40 00 00:08:53.906 READ FPDMA QUEUED
Error 24182 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 50 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 50 77 d7 28 40 00 00:08:50.916 READ FPDMA QUEUED
61 08 48 cf 5f 86 40 00 00:08:50.916 WRITE FPDMA QUEUED
ea 00 00 00 00 00 a0 00 00:08:50.916 FLUSH CACHE EXT
ef 10 02 00 00 00 a0 00 00:08:50.915 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:08:50.915 READ NATIVE MAX ADDRESS EXT
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
FE200D3A12000021 #
FE200D3A12000021 # diagnose system disk health
System Time: 2017-04-18 21:56:42 PDT (Uptime: 0d 0h 13m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
FE200D3A12000021 #
FE200D3A12000021 # diagnose system disk attriburtes
System Time: 2017-04-18 21:57:18 PDT (Uptime: 0d 0h 14m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 4413
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 39
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 083 083 000 Old_age Always - 7006
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 39
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 22
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 833
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 26 (Lifetime Min/Max 9/38)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 1
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours 0x0032 083 083 000 Old_age Always - 6980
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 103
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
Most of the FortiMail units are not provided HQIP images currently.
This article will help you to diagnose harddisk issues.
Scope
- All FortiMail devices
- Keywords: smart , S.M.A.R.T, disk, hard drive, hard disk, attributes
Expectations, Requirements
Fortinet RMA service should be made aware of the "ATA Error Count:" even if the SMART analysis passed inspection
Troubleshooting
When a FortiMail fails or becomes unresponsive, note the time and date of the event and run the command diagnose system disk errors
It might be a hardware issue and therefore you will need to create an RMA ticket if the command result shows "The SMART overall-health self-assessment test result: PASSED" and no flags on "WHEN_FAILED", check if the "ATA Error Count: " for recent errors
<Sample output>
FE00000000000001 # diagnose system disk errors
System Time: 2017-04-18 21:56:58 PDT (Uptime: 0d 0h 13m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART Error Log Version: 1
ATA Error Count: 24186 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 24186 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 78 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 78 77 d7 28 40 00 00:09:03.269 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 00 00:09:03.269 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:09:03.268 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 00:09:03.268 IDENTIFY DEVICE
ef 03 45 00 00 00 a0 00 00:09:03.268 SET FEATURES [Set transfer mode]
Error 24185 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 70 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 70 77 d7 28 40 00 00:09:00.253 READ FPDMA QUEUED
60 08 68 8f 18 26 40 00 00:09:00.244 READ FPDMA QUEUED
60 08 60 67 19 e6 40 00 00:09:00.243 READ FPDMA QUEUED
60 08 58 5f 19 e6 40 00 00:09:00.243 READ FPDMA QUEUED
60 18 50 e7 19 26 40 00 00:09:00.240 READ FPDMA QUEUED
Error 24184 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 a0 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 a0 77 d7 28 40 00 00:08:56.943 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 00 00:08:56.943 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:08:56.943 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 00:08:56.942 IDENTIFY DEVICE
ef 03 45 00 00 00 a0 00 00:08:56.942 SET FEATURES [Set transfer mode]
Error 24183 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 98 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 98 77 d7 28 40 00 00:08:53.925 READ FPDMA QUEUED
60 08 90 e7 18 92 40 00 00:08:53.920 READ FPDMA QUEUED
60 08 88 c7 19 92 40 00 00:08:53.915 READ FPDMA QUEUED
60 08 80 b7 18 92 40 00 00:08:53.906 READ FPDMA QUEUED
60 08 78 27 19 92 40 00 00:08:53.906 READ FPDMA QUEUED
Error 24182 occurred at disk power-on lifetime: 6970 hours (290 days + 10 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 50 78 d7 28 40
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 50 77 d7 28 40 00 00:08:50.916 READ FPDMA QUEUED
61 08 48 cf 5f 86 40 00 00:08:50.916 WRITE FPDMA QUEUED
ea 00 00 00 00 00 a0 00 00:08:50.916 FLUSH CACHE EXT
ef 10 02 00 00 00 a0 00 00:08:50.915 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 00:08:50.915 READ NATIVE MAX ADDRESS EXT
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
FE200D3A12000021 #
FE200D3A12000021 # diagnose system disk health
System Time: 2017-04-18 21:56:42 PDT (Uptime: 0d 0h 13m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
FE200D3A12000021 #
FE200D3A12000021 # diagnose system disk attriburtes
System Time: 2017-04-18 21:57:18 PDT (Uptime: 0d 0h 14m)
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 4413
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 39
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 083 083 000 Old_age Always - 7006
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 39
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 22
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 833
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 26 (Lifetime Min/Max 9/38)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 1
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours 0x0032 083 083 000 Old_age Always - 6980
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 103
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0
smartctl 5.39.1 2010-01-28 r3054 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
/dev/sdb: Unknown USB bridge [0x125f:0x601a (0x100)]
Smartctl: please specify device type with the -d option.
Use smartctl -h to get a usage summary
Related Articles
Technical Note : Obtaining Internal Hard Drive S.M.A.R.T. (smart) output from a FortiMail
Labels:
Broad. Integrated. Automated.
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Security Research
Company
News & Articles
Copyright 2024 Fortinet, Inc. All Rights Reserved.