FortiAuthenticator
FortiAuthenticator provides access management and single sign on.
kiri
Staff
Staff
Article Id 189710
Description
This article describes how to troubleshoot the error 'FAC-VM error: Please assign IP address x.x.x.x'.
This error may occur when installing or reinstalling a FortiAuthenticator-VM to a network interface port before being able to continue using FortiAuthenticator.


Solution
When a FortiAuthenticator-VM license is registered on support.fortinet.com, it is also linked to an IP address.
If for some reason it is necessary to change the IP address defined by the FortiAuthenticator-VM, first change it on support.fortinet.com, then download the license with the new information and install it on the FortiAuthenticator-VM:


- Log in to support.fortinet.com here

- Go to Asset Management -> Product List, search for the serial number and select the result.








- Configure the new IP address for FortiAuthenticator-VM:



- Save the changes.
- Download the license file (.lic).
- Install the license and reboot the FortiAuthenticator to apply the changes.

Alternatively, use temporarily  the IP on another leftover interface.

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