DescriptionThis article explains how to restore FortiToken Mobile tokens activated as part of a multiple token license. Tokens may have been accidentally deleted by the administrators or have issues on FortiGate / FortiAuthenticator devices.
SolutionIf one or more FortiToken Mobile tokens have been accidentally deleted from a FortiGate or FortiAuthenticator, they can be restored by registering the FortiToken Mobile license again.
The 20 character activation code needs to be entered again on the following web interfaces :
- FortiGate: User & Device > FortiTokens
- FortiAuthenticator: Authentication > User Management > FortiTokens
The remaining tokens installed on the device will not be affected by re-registering a token.
The following instructions describe how to unlock a specific token which has an issue without affecting other tokens:
- FortiGate: Delete the token under User & Device > FortiTokens and register the license again
- FortiAuthenticator: In Authentication > User Management > FortiTokens select the token, click on Edit, click on Unlock, then click OK
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