Technical Note: HA system failed over and Admin GU...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 190529

Description

HA system failed over and Admin GUI not coming up (404 error). Also may occur on 6.2.2 upgrade SuSE

Solution

OS version: SUSE

Product version: 6.2.6 code

Issue: Upon a failover if the tomcat-admin on the secondary control server has never been accessed then a 404 error may occur when...

Attempting to connect to the admin UI
Recent upgrade of a SuSE OS appliance to 6.2.6.x

Solution:

Run the following command

rm -rf /bsc/campusMgr/ui/ROOT/META-INF /bsc/services/tomcat-admin/conf/Catalina/cm

then

/etc/initd/tomcat-admin restart

The GUI should now be accessible.

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Technical Note: HA system failed over and Admin GUI not coming up (404 error). Also may occur on 6.2.2 upgrade SuSE