Technical Note: System will not start up, GUI shows Processes are Down after a power failure or reboot

[FortiKoala]

Description

System does not start after a power outage or a reboot.     

Control processes are not running.  To verify type

jps 

If Control processes are down, "Yams" entries will be missing.

Example

> jps
2339 Jps
16725 TomcatAdmin
16848 TomcatPortal  
4996 CampusManager

Additionally, /bsc/logs/output.processManager log displays the following output:

Error: mysql database is corrupt.
First backup the database:
/bsc/campusMgr/master_loader/mysql/ydb_dated_backup
Then attempt to repair the database:
mysqlcheck --repair bsc

After a power outage or a hard reboot without being properly shutdown, the database tables can become corrupt and need to be manually repaired. 

Scope
Version: 7.1.0.306 and Earlier


Solution
1.  Shutdown the management process:
shutdownCampusMgr -kill

2.  Backup the database

/bsc/campusMgr/master_loader/mysql/ydb_dated_backup

3.  Repair the database

mysqlcheck --repair bsc

NOTE: If a table is repaired, run the command again to ensure no further repairs are necessary.

4.  Start management process:

startupCampusMgr

5.  Wait 5 minutes (possibly longer depending upon the size of the database) and verify control processes are started.

> jps
30450 TomcatAdmin
30179 Yams
30357 TomcatPortal
30070 Yams
7855 Jps
29327 CampusManager

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