Technical Note: Dissolvable Agent Prompts for Credentials a Second Time.

[FortiKoala]

Description

Dissolvable Agent Prompts for Credentials a Second Time.

Scope
Version: Network Sentry 7.2.1.x
Solution

Version: Network Sentry 7.2.1.x

Issue: During the registration process, the Dissolvable Agent is prompting for a username and password after the agent downloads, runs, and Register button is pressed.  The host successfully registers after the credentials are entered.

The second prompt can occur if the case of the userid entered in the Captive Portal is different than the userid case in the LDAP account.

Example: User enters Johnsmith in Captive Portal when LDAP record userid is actually johnsmith.

Solution:  This issue will be addressed in upcoming Network Sentry releases 7.2.2.x and 7.3.1.x.