Technical Note: Network Sentry Web Portal Services...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 198729

Description

Network Sentry Web Portal Services Become Unresponsive

Solution

DATE: 09.21.2015

UPDATED: 11.11.2015

VERSION: All

Issue: End users cannot access the web portal. Test procedures that automatically validate portal access fail.

The web portal services become unresponsive due to the processing of an excessive amount of non-user initiated requests. Network Sentry is consuming all web portal resources processing “application” requests from end stations that are isolated.

WORKAROUND

Manually restart the Apache service (httpd) to clear this condition.

SOLUTION

Upgrade to Network Sentry version 7.2.2 or 7.3.1

256

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Technical Note: Network Sentry Web Portal Services Become Unresponsive