FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
FortiKoala
Staff
Staff
Article Id 196480
Description
Missing Text in Persistent Agent Login Prompt

Scope
Versions: Agents 3.5.x,  4.0.x
Solution
Versions: Agents 3.5.x,  4.0.x

Issue: Persistent Agent login prompt appearing with either missing text (seen on Windows agent) or no text at all (seen on Mac and Linux agents).

This also effects messages sent to the host via the Persistent Agent.

This can occur if certain special characters appear in any of the fields in System > Settings > Security Management - Persistent Agent:

Header
Login Prompt
Login Prompt after Authentication Failure
User Name Label
Password Label
Footer

Special characters include:
&
<

Workaround:

1) Navigate to System > Settings > Security Management - Persistent Agent
2) Remove the special character.
3) Click the Save settings button.


Solution:  Addressed in agent version 4.0.3 and higher. 



Contributors