Technical Note: Persistent Agent (PA) Causing DNS ...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 196425

Description

Persistent Agent (PA) Causing DNS Resolution Issues on Windows Machines

Scope
Versions: Persistent agent version 4.0.1.10 (and possibly higher)
Solution

Versions: Persistent agent version 4.0.1.10 (and possibly higher)

Issue: On Windows machines with Persistent Agent version 4.0.1.10 installed, DNS name resolution stops working after the machine has been powered on for 7+ continuous days with no hibernate or reboot. The issue has been seen more often on machines that have been powered on for 15 - 20 continuous days.

Workaround: Restart the agent.

Solution: Install Agent version 4.0.3.38 or higher.

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Technical Note: Persistent Agent (PA) Causing DNS Resolution Issues on Windows Machines