DescriptionException reading response' Messages When Attempting to Send Email
SolutionIssue: When using the Network Sentry email function in features such as sponsorship approval for Guest Self-Registration, the message "Exception reading response" appears. In the case of Self-Registration, the request is not approved.
This message indicates the email failed to send due to a timeout between Network Sentry and the email server.
The output.master log prints a similar message:
Failed to send email to <email address>
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2153)
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2036)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1862)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1100)
at com.bsc.util.EmailManager._sendEmail(EmailManager.java:685)
at com.bsc.util.EmailManager.sendEmail(EmailManager.java:582)
at com.bsc.util.EmailManager.sendEmail(EmailManager.java:197)
at com.bsc.plugin.guest.SelfRegRequestServer.sendAccountDetailsToSponsor(SelfRegRequestServer.java:1252)
at com.bsc.plugin.guest.SelfRegRequestServer.approveGuestAccess(SelfRegRequestServer.java:1140)
at com.bsc.plugin.guest._SelfRegRequestServer_Tie._invoke(Unknown Source)
The timeout value is currently hardcoded to 30 seconds and not configurable. In most environments, this has been acceptable. However, in a very few cases, this may need to be changed.
Solution: The timeout value will be made configurable in the Administrative UI in a future Network Sentry release.
