Technical Note: Searching in the Administrative UI Crashes the Browser

[FortiKoala]

Description

Searching in the Administrative UI Crashes the Browser

Solution

Issue:  When attempting to perform a search in the Administrative UI that can produce a large number of results (like searching using a wildcard), the UI shuts down.

This can occur if the Tomcat-Admin process is running out of memory.


Solution:  Ensure at least the minimum amount of memory is installed on the Control Server.  For Virtual Machines, see Network Sentry VMware Virtual Machine Installation Guide or Network Sentry Hyper-V Virtual Machine Installation Guide for minimum memory requirements.

If symptoms persist, contact Support as additional memory may need be allocated for the Tomcat-Admin process.