Technical Note: LDAP user account does not display...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 194506

Description
A specific LDAP user account does not show up in Directory Preview in the Administrative UI. Account has been created in the directory and in the expected branch.
Solution

Ensure that the account has a value populated in the Last Name field. This is a required field for the LDAP integration to ensure unique user accounts.

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Technical Note: LDAP user account does not display in directory preview