DescriptionAppliance no longer registering or deleting devices that have been
enrolled or deleted in Airwatch. Test Communication succeeds but
polling fails. Administration UI displays a 429 error when
attempting to "Poll Now".
Example from Network Sentry output.master log:
AirWatchServer: HTTPException(status code = 429)
A
429 error code indicates the Airwatch device has received too many
requests from the appliance in a given amount of time. This results in
the Airwatch device no longer responding to any additional requests.
ScopeVersion: 8.x and above.SolutionThere are 2 settings in Airwatch that can be modified. Contact Airwatch support for assistance.
- The maximum allowed number of calls that can be polled per minute can be overridden. Remove the overridden maximum value.
- Increase the number of polls that can be made.
Configure the appliance to perform less queries.
Navigate to System > Settings > MDM Services (8.x) or Network > Service Connectors (9.x) and modify the below settings:
- Disable Application Updating.
- Change Automatic Registration Polling to 1 per Day.
- Disable Revalidate Health Status on Connect.
Related Articles
Technical Tip: Troubleshooting MDM registration issues
