FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
FortiKoala
Staff
Staff
Article Id 194846
Description
LDAP authentication stopped working after password changes were made in the directory.

LDAP server communication uses credentials defined in the LDAP settings.  These credentials must match on both the appliance and directory.  Otherwise, a "Directory Connection Failure" event would be generated, and authentication attempts to that directory will fail.

To verify if credentials match:
  1. Navigate to System > Settings > Authentication > LDAP.
  2. Highlight the server and click Modify.
  3. Click the Validate Credentials button.  The Credential Status field will update with the results.  

Scope
Version:  8.x
Solution
Update the LDAP Login and LDAP Password fields to the new credentials.  If credentials match, "Credentials Verified" will appear when the Validate Credentials button is clicked.  Click OK to save.


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