DescriptionLDAP authentication stopped working after password changes were made in the directory.
LDAP server communication uses credentials defined in
the LDAP settings. These credentials must match on both the appliance and directory. Otherwise, a "Directory Connection
Failure" event would be generated, and authentication attempts to that directory will fail.
To verify if credentials match:
- Navigate to System > Settings > Authentication > LDAP.
- Highlight the server and click Modify.
- Click the Validate Credentials button. The Credential Status field will update with the results.
ScopeVersion: 8.xSolutionUpdate the LDAP Login and LDAP Password fields to the new credentials. If credentials match, "Credentials Verified" will appear when the Validate Credentials button is clicked. Click OK to save.
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