DescriptionCannot register a device with a new user due to Authentication Failure error.
This can occur if the User ID cannot be located in the Active Directory.
ScopeVersion: 8.xSolution1. In the Administration UI, navigate to System > Setting > Authentication > LDAP
2. Highlight the desired Directory and click the Preview button.
3. Enter the User ID and click Search.
If the user account is in the Directory, information pertaining to the account should appear.
If the user ID search is not returning an account in the Preview, confirm the search branches used:
1. Click Cancel to exit the Preview window.
2. Click Modify.
3. Click Search Branches.
Under User Search Branches section, the branch containing the user ID must be listed. If not listed, add the appropriate search branch.
1. Click Add to add new search branch information. Available search branches are listed, however you can enter your own information. If the list of available search branches is too long to display, type the first few letters of the branch needed to narrow the list.
2. In the Add dialog, enter or select the Search Branch, and then click OK.
For LDAP Configuration best practices, refer to the related KB article below.
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Technical Note: Best practices for LDAP configuration
