FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
FortiKoala
Staff
Staff
Article Id 194349
Description
Upon submitting credentials Captive Portal Registration page,  the page redirects to the Acceptable Use Policy.  Upon clicking Accept, browser is redirected back to the Registration Page. 

This can occur if the authentication method being used is LDAP, and the user account cannot be found.

Scope
Version: All
Solution

1.  Verify the user account is searchable in the Directory from the appliance:
a.  Navigate to System > Setting > Authentication > LDAP
b.  Highlight the desired Directory and click the Preview button.
c.  Enter the User ID and click Search.  
If the user account is in the Directory, information pertaining to the account should appear. If the user ID search is not returning an account in the Preview, the account may be located in a branch that is currently not configured to be searched.


2.  Confirm the search branches used:
a.  Click Cancel to exit the Preview window.
b.  Click Modify.
c.  Click Search Branches.
Under User Search Branches section, the branch containing the user ID must be listed. 


3.  Add the missing search branch:
a.  Click Add to add new search branch information. Available search branches are listed, however you can enter your own information. If the list of available search branches is too long to display, type the first few letters of the branch needed to narrow the list.
b.  In the Add dialog, enter or select the Search Branch, and then click OK.


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