Description
This article provides the steps necessary to restart control processes via CLI.
Scope
FortiNAC.
Solution
Note the following:
->If High Availability (HA) Configuration, see the related KB article below.
->This does not reboot the appliance.
->In a Control Server/Application Server pair, this procedure is performed on the Control Server. It will restart the processes on the Application Server as well.
->During restart, VLANs will not be switched, Captive Portal pages will not be served and RADIUS requests will not be responded to until processes are back up.
1) SSH as root to the Control Server or Control/Application Server.
2) Shut down the processes. Enter the command:
shutdownNAC
3) Enter the command:
jps
(use the jps command until you no longer see any "Yams" process running, this could take 5 - 20 seconds)
4) Start back up the processes. Enter the command:
startupNAC
The message 'Master Process is Running' should appear.
Note: The startup could take anywhere between roughly 5-10 minutes. Suggest waiting that long before attempting to access the Administrative UI.
Related Articles
Technical Note: How to restart processes via CLI in High Availability environment
