DescriptionAgent
no longer communicates with appliance (unable to scan, receive
messages, etc).
Agent version in Host View shows a
version higher than what is listed on the actual machine.
This suggests
an attempt was made to push an older version of agent to the host and
the agent was corrupted in the process.
This behavior can occur
if both the appliance and a software management system (Directory, SCCM, etc) are configured to update the
agent. If the methods are set to push different versions, it could
cause repeated attempts to upgrade: one from the appliance and one from
the software management system.
Solution
Use the same method to update the agent that was used to initially distribute the agent.
- If agent was distributed via Captive Portal, the agent can be updated via Global Update Feature or Host View.
- If a software push was used to distribute the agent, use it to update the agents. If using software, disable the Global Update feature in the appliance Administration UI
1) Navigate to System > Settings > Persistent Agent Update
2) Uncheck the boxes next to "Update Windows Agents to Version" and "Mac OSX Agents to Version"