Description
Hosts in isolation are not receiving an IP address.
Scope
Version: All
Solution
Login to the CLI of the Server/Application server and do the following:
1) Ensure appliance is fully booted.
2) Control processes are running (Yams). Type
jps
3) DHCP service is running.
service dhcpd status
Example of running service:
> service dhcpd status
Redirecting to /bin/systemctl status dhcpd.service
● dhcpd.service - DHCPv4 Server Daemon
Loaded: loaded (/usr/lib/systemd/system/dhcpd.service; enabled; vendor preset: disabled)
Active: active (running) since Thu 2019-12-26 15:44:53 EST; 4 days ago
...
3a) If dhcpd is not running:
- Verify eth1 interface is up. In the CLI of the Server or Application Server, run the command:
ip addr show dev eth1
Example:
> ip addr show dev eth1
3: eth1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
...
3b) If eth1 is up, attempt restarting service.
service dhcpd restart
3c) If service fails to start and output reports Read-only file system, refer to related KB article:
3d) If eth1 is administratively up but has no link, troubleshoot network connection. See related KB article:
3e) Ensure there is ample disk space on file system.
df -h
4) If dhcpd is running, refer to the related KB articles below for additional troubleshooting steps:
5) If additional information is needed to determine problem, collect logs. Refer to the following KB article:
6) Review the following logs for errors
/bsc/logs/messages
/bsc/logs/dhcpd.log
