DescriptionNo Data in Analytics Dashboard After Installation or New User Creation
SolutionIssue: After installation of Analytics or creation of a new user, the dashboard does not display any data.
In order for a user account to display data, the appliance (Client) must be configured to access the data. This requires the following steps be completed:
1. Create User - Create account for accessing Network Sentry/Analytics.
2. Associate the User to the Bradford Networks Control Server – Specify to which Network Sentry Control Server(s) a Network Sentry/Analytics User has visibility.
3. Set Preferred Client - Select the Network Sentry Control Server(s) that are desired to be designated as the default client(s) in the Dashboard.
If able to login with the user account, but no data appears in the dashboard, the Preferred Client may not be configured.
Workaround:
1. Login to the Analytics server UI using the desired user account.
2. Click Client Selection.
3. Expand Default.
4. Expand the Parent Client.
5. Check the box next to the Network Sentry Client whose data is desired to be displayed in the dashboard.
6. Click the arrow “->” icon next to Client Selection to apply changes.
The data should now populate.
Solution: To make changes permanent, set the Preferred Client.
1. Login to the Analytics server UI using the desired user account.
2. Navigate to My Profile > Manage Client Preference.
3. Under the Preferred column, check the box that correlates with the name of the Network Sentry appliance.
4. Click the Save & Apply Preferences button. The browser will be redirected back to the dashboard.
