Technical Note: Internet Explorer Not Displaying N...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 192014

Description

Internet Explorer Not Displaying Network Sentry 8.1 Captive Portal

Scope
Version: Network Sentry 8.1, Internet Explorer
Solution

Version: Network Sentry 8.1, Internet Explorer

Issue: When isolated, the Captive Portal page displays as a white page with no text when using Internet Explorer. Other browsers display the page correctly.

When accessing the portal using IE, Compatibility Mode is forced to an older document mode (7). The Captive Portal does not work with earlier IE modes.

Workaround:
From affected IE browser, type F12.
Click the Emulation tab.
Change Document Mode option from 7 to 8.

Solution: Addressed in Network Sentry version 8.1.1.

298

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Technical Note: Internet Explorer Not Displaying Network Sentry 8.1 Captive Portal