FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
FortiKoala
Staff
Staff
Article Id 192664

Description

 

This article describes the steps to take to collect the information necessary to request network device support.

 

Scope

 

Version: All.

 

Solution

 

When requesting support be added for a specific product, provide the following information:

 

- Contact Information.

- Contact Name.

- Best contact time including the timezone.

- Best contact method Phone / Email.

- Email.

- Phone.

- Feature Description:  Device support for <include device model number>.

- Business impacting reasons.

- Users affected.

- snmpwalk of the System OID.

 

Snmpwalk can be performed using the snmpwalk tool in the appliance CLI or using some other SNMP tool that has access to the device. To obtain SNMP System OID information using the appliance, type the following in the CLI:

SNMP version 1 or 2.

 

snmpwalk -v 1 -c <community string> <device ip_address> system


SNMP version 3.

 

snmpwalk -v 3 -u <username> -l <AuthPriv or NoAuthPriv> -a <MD5 or SHA> -A <password> -x <DES or AES> -X <password> <device ip_address> system


*May need to use single quotes (') with passwords.

 

Related Articles:

Determining device support