Technical Tip: AirWatch MDM poll fails when configured to retrieve application data

[FortiKoala]

Description
When clicking "Poll Now" from the MDM Service tab, the following error is displayed:

"Failure internal Server Error (HTTP Status 500)"

Airwatch no longer supports the retrieval of application data.
Scope
Version: 8.x and above.

Solution

Configure the appliance to stop attempting to retrieve application data.

Version 8.x:
1.  Navigate to System > Settings > System Communications > MDM Services.
2.  Select the Airwatch entry and click Modify.
3.  Deselect (uncheck) the "Enable Application Updating" option.
4.  Click OK.

Version 9.x:

1.  Navigate to Network > Service Connectors.
2.  Right-click on the Airwatch connector and click Modify.
3.  Deselect (uncheck) the "Enable Application Updating" option.
4.  Click OK.

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