Technical Note: Help Desk Users are Denied Access ...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 196874

Description

Help Desk Users are Denied Access to Administrative UI

Scope
Version: Network Sentry 8.x
Solution

Version: Network Sentry 8.x

Issue: When user tries to login to Admin UI using an operator level account, they get a pop-up "You do not have permission to access this page."

When in this state, the Admin Profile shows "Landing Page = None" under the Permissions tab. Additionally, there are no other options from the landing page drop down menu.

Workaround: Restart Tomcat-admin service.

Solution: This behavior is currently under investigation. Contact Support for assistance.

380

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Technical Note: Help Desk Users are Denied Access to Administrative UI