Technical Tip: MDM Poll Failures Due to Invalid Ch...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 191399

Description

When attempting to poll MDM, an error displays indicating an invalid character was found.

This error is generated when at least one illegal character is contained in the polling response from the MDM. The information cannot be parsed and the poll fails.

Scope
Version: 8.x
Solution

Delete the records in the MDM containing the illegal characters.

If assistance is needed to identify the records containing the characters, contact Support.

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Technical Tip: MDM Poll Failures Due to Invalid Characters