Technical Note: Persistent Agent Not Presenting Cr...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 189988

Description

Persistent Agent Not Presenting Credentials Pop-Up When Needing to Authenticate

Scope
Version: Network Sentry 8.1.6 and lower
Solution

Version: Network Sentry 8.1.6 and lower

Issue: Hosts with the Persistent Agent that are isolated due to forced authentication (hosts marked with an A) are not receiving the credentials pop up. Hosts can still enter credentials via captive portal.

Workaround: Restart Network Sentry processes.

Solution: Addressed in Network Sentry version 8.1.7 and greater.

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Technical Note: Persistent Agent Not Presenting Credentials Pop-Up When Needing to Authenticate