DescriptionNot All APs are Showing Up in Dashboard or Topology
ScopeVersion: All
SolutionVersion: All
Issue: The Wireless Access Point total in the Dashboard is lower than expected.
Solution: The Wireless Access Point total in the Dashboard does not take into account any AP's whose status = "Unknown."
1. Identify the devices in "Unknown" state. This can be done in a couple of ways:
- In the Topology Tree, they have a Blue box around the icon.
- Another way to identify these devices is to filter in the Wireless Access Points container Devices tab for "Status: Unknown."
2. If these devices are no longer in service, delete them from Topology. If they are still in service, delete them from Topology then rediscover them.
