DescriptionThis article describes how to fix Token Status is Error / Locked / Provision Timed Out.SolutionFor Purchased Mobile Tokens:
Steps by steps:
_ Delete all the Tokens that have issues.
_ In order to delete the token, you must ensure to un-assign / revoke it from the User to who its assigned to.
_ Once done, select the tokens and delete them.
_ To add those FortiTokens, Goto Fortitokens > select Create New > Set Type to Mobile Token and enter your Activation Code.
_ After FortiGuard validates the code, your FortiTokens will appear on the list, with Status set to Available.
Note: For all purchased / licensed token at the time of purchase a "Pdf" containing "Activation Code" along total number of mobile tokens will be sent via Email.
CLI
At times, renewing the token via CLI fixes the issue (Only for Error / Locked status) :
# execute fortitoken-mobile renew (Serial Number of particular Token)
Example :
# execute fortitoken-mobile renew FTKMOBxxxxxxx
Now check the status of particular token. If the status doesn't change, follow all the above mentioned step apart from this step.
To add Tokens:
# exec fortitoken-mobile import xxxx-xxxx-xxxx-xxxx-xxxx
Where "xxxx" will be the activation code.
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Technical Note: How to activate FortiToken Mobile trial
