How do I close a case
FAQ
Problem
There are currently several open cases in the Case Management section of my ZoneFox instance, but I can't close them all. Is there a way to close them?
You only have permission to edit, close and delete cases that you own. It is therefore not possible for you to close cases owned by other users.
When you select the CASES → Open menu item to view the Case Management section, the case details (including the Owner) are displayed:
If you have selected a case owned by a different user, you will not have the option to edit it, so you will be unable to close or delete another user's case.
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