Technical Note: ZoneFox 3 - A new agent ID is assigned when upgrading agents from 2.6.56

[FortiKoala]

Description

A new agent ID is assigned when upgrading agents from 2.6.56

Scope

Known Problems

Solution

Problem

When upgrading Windows agents from v2.6.56 to a newer version such as 3.1.0.10, a new ID is sometimes assigned to an existing machine.

Solution

This issue was found to happen when the existing v2.6.56 agent had a password containing a "+" character, which was not being processed correctly by the Collector Server v3.1.  This resulted in the new agent login failing, and being assigned a new ID.

This issue has been resolved in ZoneFox v3.2.